- I joined as a one month member and why did I get charged on the second month also?
- We will continue charging your account until you cancel your membership you will be automatically charged till you cancel. If you no longer would like to be our member please fill out the cancelation form and send it. For more info please read our agreement.
- I’m not so sure to trust a adult site to enter my personal information and charging my card. Is it really trust full?
- All the Credit Card and Personal information is secure by Digital ID system to safely transform and send data by COMODO. You will never have to worry about third party ID theft.
- How do you handle card and personal information?
- Our top priority is to secure our customers privacy and information.
All the Credit Card and Personal information is secure by 「The Media Planets」and provide 365 days a year customer support by Japanese speaking staff also.
For more info please contact our TMP customer support center.
- Will I be charged an additional fee every time I download?
- Our site is a monthly site. We do not charge additional fee beside the membership fee.
- The purchase value is in dollar. How much is it in yen? Do I get charged in dollar? When will I get charged?
- You will be Charged in US dollar (US$).
For Japanese costumer paying Yen base. It will automatically transact to Dollar base and the rate will vary by the trade date.
For rates please contact your credit card holder. The charge apply date will vary by which card holder you are going with. Please contact your credit card holder.
- What should I do for any unknown bill?
- Please contact the customer support center at anytime.
- I’m planning to become a member. Can I start watching right away?
- For any credit card transaction you may immediately start downloading.
- Do I get mail from the website to my house?
- TMP will never send you any mail.
- I want to register using my cell phone e-mail address or other free e-mail. Can I?
- You may register usingyour cell phone e-mail address or other free e-mail.
Just make sure your cell phone setting accept our e-mail so it will not go to junk mail.
- Can I use Debit card or Money card?
- If the card has a VISA / Master Card / JCB logo you may use it.
- If I register for a 90day member will I register every 90day?
- We register by the registered month plan so 30day member will be registered every 30day and 90day member will be registered every 90day.
- If I cancel my member is it unable to watch anymore?
- Early cancelation will still be able to use our service till the membership expires.
As soon as you cancel the membership you will not be able to download Special movie and Premiere movie also.
- I forgot my ID and Password.
- You can receive it by mailing us in these form.
- If you register with a wrong e-mail address you will unable to receive a new ID and Password.